Medical Aid Claims Helpdesk

MAC Helpdesk Services

Because we believe you have better things to do


  • Claims query resolution

  • Authorization

  • Statement investigation and  reconciliation

  • ONE agent - ONE number - NO TRANSFERS

  • Complaint lodging - scheme as well as Council of Medical Schemes

  • Advice on getting the best from your medical aid

Service providers

  • Processing of medical aid claims

  • Processing of IOD claims

  • Claims reconciliation

  • Follow up for payment

  • Assist with licensing, change of ownership, registration with DoH and BHF, or any other challenge that may affect your business


We provide training to groups of members, caregivers, as well as service providers. Contact us for more information.


Contact Us

012 653 1292


012 653 1292

©2018 by MAC Helpdesk