012 660 2389

©2018 by MAC Helpdesk

Medical Aid Claims Helpdesk

MAC Helpdesk Services

Because every Medical Aid has a story


  • Claims query resolution

  • Authorization

  • Statement investigation and  reconciliation

  • ONE agent - ONE number - NO TRANSFERS

  • Complaint lodging - scheme as well as Council of Medical Schemes

  • Advice on getting the best from your medical aid

  • Pay monthly or just once-off

Service providers

  • Assisting with medical aid claims challenges

  • One number to call

  • You spend your time with your patients - NOT on the phone to the medical aid

  • Claims reconciliation

  • Assist with licensing, change of ownership, registration with DoH and BHF, or any other challenge that may affect your business


We provide training to groups of members, caregivers, as well as service providers. Contact us for more information.


Contact Us

012 660 2389